Leach approached the women to explain that her son was still learning how to behave in public. She noted that while they mentioned having grandchildren who “never behaved like that,” she believed Drew’s young age made the situation different.
Reflecting on the encounter, Leach said, “He’s so young. He’s just starting to understand when we tell him no to quiet down, and most of the time he was responding.”
The restaurant’s manager quickly stepped in, apologizing to Leach for the incident. He informed the women who left the note that they could finish their meal but needed to do so quietly. The manager also covered the cost of Leach’s meal and reassured her that her family was always welcome at Texas Roadhouse.
Travis Doster, a spokesman for the restaurant chain, later commented, “We’re in the hospitality business. We want all our guests to have a great experience. We were voted one of the loudest restaurants by Consumer Reports. We are proud to be loud. If you want a quieter atmosphere, this might not be the best fit.”