“It took Walmart almost a year to figure out what the rest of us already know: you can’t convince customers to do the job of a cashier just because you don’t want to pay for the work,” said Randy Parraz, director at Making Change at Walmart (MCAW).
In light of the feedback and declining satisfaction scores, Walmart made the decision to bring back more human cashiers in many of its locations—aiming to improve the shopping experience and reconnect with customers.
Technology continues to change how we shop, but one thing remains clear: people still value personal interaction. As retailers like Walmart test new methods, finding the right balance between convenience and customer care is key.
Have you tried self-checkout or mobile pay systems at stores like Walmart? How did you find the experience? Do you prefer technology or traditional checkout with a cashier? Let us know your thoughts!