Walmart’s Self-Checkout Expansion Falls Short
Walmart’s initiative to improve the shopping experience by expanding self-checkout lanes didn’t go as planned.
The company aimed to increase convenience and reduce labor costs, but customers found the self-checkout process and the “Scan and Go” technology more burdensome than beneficial.
Instead of saving time, shoppers felt they were taking on the role of cashiers and missing the personal interaction.
The “Scan and Go” technology allowed customers to scan items on their phones while shopping and pay easily before leaving.
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