She emphasized her appreciation for the brand’s unique chocolate-and-wafer combination and said her request came from genuine disappointment. “They go about advertising the unique concept of Kit Kat, but I’m so disappointed by what I have purchased,” she told Metro at the time. “I’m hoping they will apologize to me and in future focus more on quality of their product.”
Ahmad also noted that she found others online who had similar experiences, suggesting the issue may not have been an isolated one. She hoped her complaint would receive attention beyond the customer service team—ideally, even from Nestlé’s top leadership.
A spokesperson for Nestlé encouraged Ahmad to follow up through official channels so the company could look into the matter.
“If a consumer finds any issue with a Nestlé product, we encourage them to get in touch with us online, by phone or by post so that we can investigate and put things right for them,” the company said in a statement.
The story quickly gained traction on social media, with reactions ranging from amusement to skepticism. While some found the request playful and creative, others questioned whether it was a proportionate response.
Regardless of public opinion, the story highlights how dedicated fans can be to their favorite snacks—and how even small manufacturing issues can spark big conversations.
Note: This story was originally published in February 2016 and is being republished due to renewed interest online.