During this period, Suzanne Greco served as the company’s CEO. Greco, who had worked with Subway since her youth and is the sister of the company’s late co-founder Fred DeLuca, took the helm in hopes of continuing its legacy. However, according to reports, including a survey conducted by Business Insider, many franchisees expressed concerns over a lack of support and profitability. The survey suggested that about one-third of Subway’s U.S. franchises were operating at a loss.
Anonymous sources cited in the report indicated frustration among some franchise owners, with calls for more proactive leadership and support. Greco later announced her retirement, leaving her role amid the ongoing restructuring and efforts to revitalize the brand.
Trevor Haynes, previously serving as Subway’s Chief Business Development Officer, stepped in as interim CEO following her departure. As he leads the company through its next phase, Subway continues to focus on refreshing its menu, modernizing its locations, and strengthening relationships with franchisees.
While the road ahead may be complex, many within the company remain committed to adapting and innovating to meet customer needs and industry expectations.